This Refund and Cancellation Policy applies to paid bookings and related marketplace transactions made through Squadd, a brand owned and operated by BREWX TECHNOLOGIES PRIVATE LIMITED, CIN U62011GJ2026PTC174929. It should be read with our Terms and Conditions.
Legal entity and scope
Squadd is owned and operated by BREWX TECHNOLOGIES PRIVATE LIMITED, CIN U62011GJ2026PTC174929, having its registered office at Rajkot, Gujarat. This Policy covers venue bookings and other paid marketplace services confirmed through the Squadd app. It does not create a universal cancellation percentage for every venue.
Venue booking cancellations
Each venue may set its own cancellation eligibility, time window and refund amount. Those rules are shown in the app before you confirm checkout and form part of that booking. The exact refund amount and cancellation window displayed before booking confirmation are the terms that apply to that order.
User-initiated cancellations
You may request cancellation in the app or by contacting support with your booking or order ID. Whether a refund is due, and the amount, depends on the venue-specific policy disclosed before you paid and on how much notice you give. If the displayed policy states that a booking is non-refundable after a stated time, that rule applies to that booking.
Venue-initiated cancellations
If a venue, trainer or academy cancels a confirmed booking, or cannot provide the confirmed service, you will receive a full refund of the amount paid for that booking.
User no-show and late arrival
If you do not attend, or arrive too late for the venue to provide the reserved slot under the entry and timing rules shown before checkout, the booking may be treated as fulfilled. Any refund then follows the venue-specific policy disclosed before confirmation.
Duplicate payments and failed-payment reversals
A failed payment does not create a confirmed booking. If a payment is deducted but the booking is not confirmed, or if a duplicate successful payment is made for the same booking, we will reverse or refund the extra amount to the original payment method after verification.
Partial refunds
A partial refund may apply where the venue-specific policy shown before checkout provides for one, or where only part of a confirmed service can be fulfilled. The payable refund in those cases is the amount calculated under the disclosed policy or the unused portion we verify with the partner.
How to request a cancellation or refund
Use the cancellation option in the app where available, or email squadd.support@gmail.com or call +91 77788 44909. Include your booking or order ID, registered phone number, payment reference if you have one, and the reason for the request. We aim to respond within 2 working days during support hours.
Refund destination, status and ARN support
Approved refunds are issued to the original payment method used for the booking. After we initiate a refund, banking timelines are typically:
- UPI: up to 5 working days
- Cards: up to 7 working days
- Net banking, wallets and other methods: 7–10 working days
These timelines begin after refund initiation and may depend on the customer’s bank or payment provider. If a refund is delayed, contact us with your booking or order ID. We can share refund status and, where the payment provider issues one, the ARN or other reference number for your bank.
Support contact
Email: squadd.support@gmail.com
Phone: +91 77788 44909
Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST
Related: Terms & Conditions and Service Delivery Policy.
Policy updates
We may update this Policy from time to time. The current version is posted on this page. Changes apply to bookings made after the updated date. Existing bookings remain subject to the cancellation terms disclosed at checkout for that booking.